Privacy policy

INTRODUCTION

The travel agency Papaya Travel d.o.o. (hereinafter referred to as: the Agency) respects the right to data confidentiality and is committed to preserving the security of data collected through the website https://www.

The Agency collects, processes, and stores personal data of Guests and Users in accordance with the General Data Protection Regulation of the European Union (GDPR) and other applicable regulations. Data will not be shared with third parties or transferred to third countries, except when it is a prerequisite for fulfilling contracted services (e.g., accommodation).

By continuing to use https://www., you are deemed to have accepted the terms set out below.

USE OF PERSONAL DATA

Personal data is collected and used solely based on the information that the Guest voluntarily provides to the Agency, either through registration (personal data such as: name, country, address, city, email, date, or simply year of birth) or through the website.

Collected personal data is stored electronically, and all appropriate technical and organizational measures are taken to prevent data breaches. Emails containing personal data received by the Agency will be used solely for fulfilling the Guest's requests.

RESERVATIONS

Personal data is collected and processed by the Agency to provide high-quality and comprehensive contracted services. Without access to personal data, it is not possible to adequately deliver such services. For example, during the reservation of accommodation or other services offered by the Agency, the personal data of the reservation holder, who must be an adult, will be required (e.g., name, surname, address, contact phone, and email address) as well as data on other service users (e.g., name, date of birth). Only the data necessary to perform the service will be available exclusively to partners involved in the execution of the service.

Payment information (e.g., credit card number, expiration date) is especially protected and will only be available to banks or card companies for payment authorization purposes. Please note that registration on the Agency’s website is only possible for individuals aged 18 and above.

DATA AVAILABILITY

Personal data is stored with special care and may only be made available for business purposes and to achieve the intended contractual goals. It can be shared, if necessary, with:

• Owners or intermediaries of the accommodation unit you have reserved, including their service providers, such as cleaners and keyholders (this may include your phone number, email address, and home address if required in connection with the reservation. This may also include identification data if required by legal provisions such as tax laws related to tourism activities).
• Service providers acting as processors and delivering services in IT, system administration, website hosting and support, marketing, customer support, cleaning, and maintenance, and client verification services.
• Professional advisors providing services to us, including bankers, lawyers, auditors, accountants, and insurers.
• Credit/debit card companies, payment service providers.
• Government agencies, regulatory and other bodies.
• Third-party booking or distribution platforms, travel agencies, and booking partners.

Third parties are obligated to process your personal data in accordance with data protection laws.

DISCLAIMER

The Agency’s website contains links to other websites not owned by the Agency. Accordingly, the Agency cannot be held responsible for privacy matters on those websites. Additionally, granting consent for cookie use, cyberattacks on the system as a whole, or choosing the ads displayed on websites falls outside the Agency's control and responsibility.

SECURITY

The Agency takes all security measures to ensure data protection during data input, transfer, processing, and storage. Access to data is limited and available only to employees who need it for business activities.

Personal data provided to the Agency during registration is stored as long as the website exists or the user remains registered. All data provided to the Agency during registration on the website will be destroyed at the latest upon the site's shutdown or upon the user's request.

Users have the right to request information about their personal data processed by the Agency, modify it, or delete it by sending a request to customer.support@papayatravel.eu. All inquiries, complaints, and requests of this nature will be responded to as soon as possible, and no later than within 30 days from the receipt date.

USE OF COOKIES

Cookies are small text files that a website saves on a computer, tablet, or mobile device. Cookies are used for various purposes, such as customizing the display of the website to the user’s needs (e.g., language settings), saving passwords or forms filled in by the user, for marketing purposes, or for statistical purposes.

Cookies can be disabled, and it is possible to change the browser settings at any time to approve or reject cookie storage requests, automatically delete cookies when closing the browser, or completely disable cookies. Web browsers are usually set to accept cookies by default, but this can be easily adjusted by changing browser settings. If cookies are disabled, some website functionalities may not be available.

NOTICE OF CHANGES

In the event of changes to privacy rules, the notice will be published on the website's homepage to inform users.